We are fully committed to making certain that your privacy is securely protected. Should we ask you to provide any information by which you can be identified when using our website, you can be assured that it will only be used in accordance to the privacy terms and your details will not be passed on to any third party without consent. We abide by the Data Protection Act 1998 and the Privacy Act 1974.
Information we collect:
- Contact information (email)
- Other information with reference to customer surveys and/or offers)
- Addresses for Invoices and Delivery
What we do with the information we gather
Your personal information will be used to provide the information, goods, and services through our website for billing and order purposes.
We additionally require this information to understand your needs as our customers and help us improve on our service in the future. Other reasons include:
- Internal record keeping.
- To identify problems and improve our products and services.
- We my send automated emails regarding new products and special offers as well as other information you may find interesting. This would be done using the email you provide us with.
- All our emails will contain an instant unsubscribe link, which will immediately stop any future newsletters.
- We may contact you for market research purposes, which we would do so by phone, email fax or mail. This information would be used to help us improve in various aspects and keep our customers satisfied.
Any purchase made through our website will receive a confirmation email sent to the email provided upon the order. This email will include details of the order as well as our general terms.
If you would like to track your most recent order or make changes to your order you can do so by following the ‘Track my order’ Link on ‘My account.’
To assure you that the information you proved is secure and inaccessible to any unauthorised persons, we have put in place, physical, electronic, and managerial procedures to safeguard and secure all information collected online.
A cookie a small file, which is downloaded on onto your hard drive. The cookie will then help analyse and track web traffic for a website you visit. cookies are uses to respond to you as an individual by tracking the pages you visit to understand what your interests/preferences are and therefore the website can adjust and tailor web pages with content that you may be interested in.
Overall, cookies help us to help you and ensure you are targeted with relevant products and information to you as an individual.
You can choose to accept or decline cookies. In some cases, a message will appear at the top or bottom of the screen with both options and in some cases your PC may automatically accept them in which case you can simply change this in your online settings and choose to decline cookies. However, this may affect your shopping and user experience on our website.
Links to other websites
Controlling your personal information
If at any time you are asked to fill out your details on the website and you wish to stop any information being used for future direct marketing purposes, please tick the box that says so.
If you have agreed to us using your information for future direct marketing purposes or have subscribed, you may change this at any time by simply unsubscribing or emailing us at [email protected]
We will not pass on any of the information you provide us with to a third party unless in the case where we are required to do so by law.
We may use your information to send you promotional information for third parties, which you may have an interest in.
You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information, we hold of yours you may write to Eakers DIY, Marsh Lane, Crediton, EX17 1ES or equally email us at [email protected]
If the information you have provided us with is incorrect or incomplete, please write to us or email us using the above addresses