Returns Policy

Returns Policy for Eakers DIY:

1. Returns Eligibility: We accept returns on most products within 30 days of purchase, subject to certain conditions. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. Some items, such as custom or special order items, hazardous materials, and perishable goods, may not be eligible for return. Please check the product listing or contact us for specific return eligibility.

2. Return Process: To initiate a return, please contact us within 30 days of receiving your order to request a return authorization. We may require proof of purchase, such as an order number or receipt. If the return is approved, we will provide you with instructions on how to return the product. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.

3. Refunds: Once we receive and inspect the returned product, we will process a refund for the purchase price, excluding any original shipping charges or restocking fees, if applicable. Refunds will be issued in the original form of payment used for the purchase. Please allow up to 5 business days for the refund to be processed, although the actual time may vary depending on your bank or credit card company.

4. Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We may require photos or other evidence of the damage or defect. We will work with you to resolve the issue, which may include a refund, replacement, or repair, depending on the circumstances.

6. Return Shipping: When returning a product, please ensure that it is properly packaged to prevent damage during transit. We recommend using a traceable shipping method with insurance, as we are not responsible for lost or damaged packages during return shipping.

7. Restocking Fees: In some cases, a restocking fee may apply to returns, especially for items that are opened, used, or returned without original packaging. Any restocking fees will be deducted from the refund amount.

8. Return Exceptions: Please note that certain items, such as clearance or sale items, gift cards, and software, may not be eligible for return or may have specific return conditions. Please check the product listing or contact us for specific return information.

9. Contact Us: If you have any questions or concerns about our returns policy, please contact us at the contact information provided on our website.

Please review our returns policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to our returns policy.